Help

Most questions about access or payment are answered below. If yours isn't, send us a message and we'll come back to you.

A payment that hasn't switched your access on

Payments are confirmed with the payment provider, which is usually instant but can lag. While that is happening your card has been charged and your access has not started yet.

  • Don't pay again — a second payment starts a second subscription, and both will be charged.
  • Leave the confirmation page open if you still have it. It switches your access on by itself as soon as the payment is confirmed.
  • Your subscription status is on your account page, and updates the moment the payment lands.
  • If it has been more than an hour, send us the payment reference below and we'll sort it out.
Check your subscription

Signed in but can't read a report

Access follows the workspace you're standing in. If you read through an organization's subscription, switch to that workspace; a personal subscription only covers your personal workspace.

Send us a message

We'll reply to the address you give us.